Refund, Deposit, and Cancellation Policy

At Leaders Scalp Micropigmentation Academy and Clinic, we reserve dedicated time for each client and prepare in advance for every scalp micropigmentation procedure. Because appointment times are reserved exclusively for each client, we have implemented the following strict deposit, cancellation, and refund policy.

Non-Refundable Deposits

All appointments require a deposit payment in order to reserve a specific date and time in our booking system.

Once a deposit has been paid and the appointment has been entered into our scheduling system, the appointment is considered confirmed and reserved exclusively for the client.

All deposits are strictly non-refundable under any circumstances, including but not limited to change of mind, personal scheduling conflicts, travel issues, medical decisions, or determining that the procedure is no longer desired.

Deposits are applied toward the total cost of the procedure, but they cannot be refunded or converted into cash, credit, or any other form of reimbursement.

Appointment Cancellations (Less Than 24 Hours Notice)

If an appointment is cancelled, changed, or rescheduled within 24 hours of the scheduled appointment time, the deposit will be forfeited and considered a late cancellation fee.

In these circumstances, the deposit cannot be transferred to another appointment and no refund will be issued.

Clients who wish to schedule another appointment after a late cancellation must submit a new deposit to secure a new appointment date.

Appointment Cancellations (More Than 24 Hours Notice)

If an appointment is cancelled more than 24 hours prior to the scheduled appointment time, the deposit will remain non-refundable, but it may be applied toward one future rescheduled appointment.

This allows the client to retain the value of the deposit for a future appointment, provided the cancellation occurs within the required notice period.

Rescheduling Policy

Clients who provide at least 24 hours notice may reschedule their appointment for a future date without submitting an additional deposit, as the original deposit will be transferred to the new appointment.

Rescheduling requests must be made through our booking system or by contacting the clinic directly.

Repeated rescheduling may be subject to additional deposit requirements at the clinic’s discretion.

No-Show Policy

Failure to attend a scheduled appointment without prior notice will be considered a no-show.

In the event of a no-show:

• The deposit will be forfeited

• No refund will be issued

• A new deposit will be required to schedule another appointment

This policy is implemented to ensure fairness to all clients and to protect the time reserved for each procedure.